Terms & Conditions

1. Eligibility, accounts & security

You must have legal capacity to agree to these Terms. If you act for a company, agency, client or other organization, you must have authority to use SurfStats on its behalf. Where applicable law requires a parent or guardian to consent to a minor's use of an online service, the service should not be used without that required consent.

• Provide accurate account information and keep it reasonably current.
• Protect your password, sign-in methods and devices and do not knowingly share credentials in an unsafe way.
• You are responsible for activity carried out through your account unless you promptly report unauthorized access.
• Google Sign-In, when used only for authentication, requests the basic openid, profile and email scopes described on Google Access.

2. Workspaces, roles & client access

SurfStats can organize work through customer workspaces. A Workspace Owner controls the workspace and may assign permitted roles such as Workspace Administrator, Creator, Publisher and Reviewer / Client. Platform Super Administrator access is a separate SurfStats operator permission and is not a customer workspace role.

• Workspace Owners and Administrators are responsible for invitations, role assignments and removing access when it is no longer appropriate.
• Members may see or act on content according to the permissions granted to them. Reviewer / Client access may expose work intentionally shared for review or approval.
• If you join a client's or employer's workspace, that organization may control workspace content and your access to it, subject to applicable law and agreed arrangements.
• You must not use a role, invitation or workspace boundary to obtain access you are not authorized to have.

3. Acceptable use

You may use SurfStats for lawful creative, business and production work. You must not use the service to:

• violate law, court orders, sanctions, third-party rights, privacy, publicity, copyright, trademark or contractual rights;
• create or distribute fraud, identity theft, unlawful impersonation, deceptive material or non-consensual intimate or exploitative content;
• use another person's voice, likeness, image or other sensitive material without the permission or legal basis required for your intended use;
• upload malware, attack the service, probe for vulnerabilities, scrape or access data without authorization, or interfere with another user's work;
• bypass credits, billing, plan limits, safety controls, rate limits, provider restrictions or access controls;
• resell access to the SurfStats service itself, share accounts in a way that defeats licensing or workspace controls, or falsely imply endorsement by SurfStats or a provider;
• use SurfStats in a way that violates the terms or acceptable-use rules of an AI, hosting, publishing, payment or other third-party provider used for the workflow.

4. Your content, permissions & rights

You are responsible for prompts, scripts, uploads, reference images, audio, video, brand assets, client materials, URLs, instructions and other content you submit (your "Inputs"), and for generated or edited results you choose to use (your "Outputs").

• You represent that you own your Inputs or have the licenses, permissions and other rights needed to submit and use them for the requested workflow.
• You grant SurfStats a limited license to host, copy, transform, transmit and otherwise process Inputs and Outputs as reasonably necessary to provide, secure and support the service.
• When a workflow sends material to an enabled AI or media provider, you authorize SurfStats to transmit the necessary content to that provider for the requested operation.
• SurfStats does not acquire ownership of your underlying Input content merely because you upload it. Rights in AI-generated Outputs can vary by jurisdiction, provider/model terms and the nature of the material used.
• If you deliberately publish, share or submit content to a public showcase, approval portal or similar sharing feature, you grant SurfStats the non-exclusive rights reasonably required to display and deliver that content as you instructed until it is removed or the sharing arrangement ends, subject to technical retention and backups.

You should keep source, license, permission, consent and provenance records when commercial or client use requires them. SurfStats tools such as the Rights Center and Provenance Manifest can assist, but they are not a substitute for legal review.

5. AI outputs require human review

Generative AI is probabilistic. Similar or identical prompts can produce different results, and other users or services can produce similar material. SurfStats does not guarantee that an Output is unique, factually correct, complete, non-infringing, error-free or fit for a particular commercial, legal, medical, financial or professional purpose.

6. Voice, likeness & consent

Some SurfStats workflows can use voice samples, voice-clone consent recordings, real-person photos, spokesperson references or other likeness material. You may use those features only when you have the rights, permissions and consent required for the intended use.

• Do not clone or imitate a person's voice without appropriate authority or consent.
• Do not use a real person's likeness in a misleading, defamatory, exploitative or otherwise unlawful way.
• Provider-specific consent statements or procedures must be followed when a provider requires them.
• Client approval or a SurfStats consent reminder does not itself create legal permission; you remain responsible for obtaining valid rights.

7. Third-party AI, media, payment & infrastructure providers

SurfStats integrates or may integrate third-party providers for AI generation, text-to-speech, voice, video, hosting, email, storage, checkout and other functions. Examples currently include Google, ElevenLabs and FastSpring, together with other providers enabled in the application from time to time.

• Provider availability, model names, pricing, quotas, output rules, regions and terms can change outside SurfStats' control.
• A provider outage, moderation decision, quota, latency or API change may delay, reject or prevent a generation.
• Your use of provider-generated material may also be subject to that provider's terms and policies.
• SurfStats may substitute, retire or add providers/models when reasonably necessary to operate or improve the service.

8. Publishing, approvals & external platforms

Publishing Hub, approval, export and related workflows help prepare or deliver content, but you remain responsible for the final material and the account to which it is published. Connecting to an external platform does not guarantee that the platform will accept, distribute, monetize or retain the content.

• Follow the destination platform's terms, advertising rules, disclosure requirements and API policies.
• Confirm dates, captions, targeting, links, rights and approvals before publishing.
• Normal Google Sign-In is separate from any optional Google/YouTube connection requiring additional permissions.
• SurfStats may disable an integration if authorization expires, a provider changes its API, or continued use would create a security/compliance risk.

9. Credits, estimates & plan guardrails

SurfStats credits are internal usage units used to measure eligible generation and processing work. They are not money, stored value, a bank balance, cryptocurrency or a transferable financial instrument and have no cash-redemption value except where required by law or an applicable refund decision.

• Subscription credits: are tied to the current monthly credit cycle and unused subscription credits normally expire at the end of that cycle. Annual subscriptions also receive credits by monthly cycle rather than receiving the full year's credits at once.
• Purchased top-up / credit-pack credits: normally do not expire by default unless the checkout, promotion or applicable terms state otherwise.
• Welcome/promotional credits: may have separate eligibility or promotional conditions and cannot be sold, transferred or redeemed for cash.
• Estimates: Ask Surfstats and generation pages can estimate credits, but the final amount depends on the actual model, provider, duration, quality, resolution, quantity and processing requested.
• Guardrails: having enough credits does not guarantee that a specific job is permitted. Your plan can limit duration, batch size, parallel jobs, per-job credits, daily usage or other safety/profit controls.
• Unlimited or promotional generation: where a plan is described as “Unlimited*”, the offer applies only to the specific model, resolution, duration, output type and promotional period stated on Pricing. Reasonable fair-use, anti-automation, concurrency, provider-capacity, abuse-prevention and profit-protection controls apply. When an included fair-use threshold is reached, SurfStats may continue otherwise eligible generation using normal credits rather than blocking the tool. Unless Pricing expressly says otherwise, other models, generated audio, extensions, upscales and related processing remain credit-based.
• Failed jobs: when an eligible paid provider/generation job fails without a usable result because of a verified platform/provider failure, SurfStats normally restores the applicable credits through its refund/idempotency logic. A result that completes but is subjectively unsatisfactory is not automatically a failed job.

Read the Credits Guide for the current public explanation of credit behavior and plan guardrails.

10. Billing, subscriptions, renewals, cancellation & refunds

Current plans, prices, included credits, billing intervals and checkout availability are shown on Pricing and in the checkout presented to you. FastSpring acts as Merchant of Record for SurfStats paid purchases and handles payment processing, applicable checkout taxes, subscription billing and approved monetary refunds.

• Subscriptions renew automatically at the interval shown at checkout unless cancelled before the next renewal date.
• Cancellation normally prevents a future renewal while leaving paid access active through the already-paid period, subject to provider/payment status and applicable law.
• Annual offers may be priced as displayed on the Pricing page and checkout; monthly credit refresh behavior can continue during an annual access period.
• Taxes, exchange rates, bank fees and payment-method charges can depend on your location and payment provider and may not be controlled by SurfStats.
• If a payment is reversed, refunded, charged back or determined to be fraudulent, SurfStats may reverse related credits, plan access, referral rewards or other benefits to the extent appropriate.

Monetary refund eligibility is governed by the Refund Policy and mandatory consumer rights. Do not send SurfStats card numbers or payment credentials through Support.

11. Affiliate, recruiter & partner programs

Participation in an Affiliate, Recruiter or other partner program is subject to approval and any program-specific promotion policy or campaign terms presented at application or acceptance. Participation does not create employment, agency, partnership, franchise or authority to bind SurfStats.

• Standard Affiliate/Recruiter commission applies only to eligible attributed subscription revenue under the applicable approved program or campaign.
• Credit packs and top-ups are non-commissionable under the standard program structure.
• Refunds, chargebacks, fraud, self-referrals, duplicate attribution or other ineligible transactions can reduce or reverse commission.
• Partners must use accurate claims, make required affiliate/sponsorship disclosures, and must not invent discounts, testimonials, earnings claims or endorsements.
• Unauthorized paid advertising, misleading brand bidding, spam or other prohibited promotion may result in removal from the program and cancellation of ineligible rewards.

Affiliate Program · Recruiter Program · Partner Hub

12. Privacy, Google data & account controls

Our Privacy Policy explains the personal data processed by SurfStats, including account information, workspace data, project media, first-party analytics, referral attribution, billing metadata, support records and provider processing. The Data Deletion page explains deletion and revocation controls.

Normal Google Sign-In requests only openid, profile and email and is separate from optional Google/YouTube integrations requiring additional authorization. SurfStats' use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. See Google Access and YouTube Data Use.

Open account/settings controls.

13. SurfStats intellectual property

SurfStats Studio, its software, interface, code, workflows, documentation, branding, logos, site design and other service materials are owned by SurfStats or its licensors and are protected by applicable intellectual-property laws. These Terms give you a limited, revocable, non-exclusive, non-transferable right to access and use the service for its intended purposes while your account is authorized.

Except where law expressly permits otherwise, you may not copy or redistribute the service itself, reverse engineer protected components, remove proprietary notices, or use SurfStats branding in a way that falsely suggests endorsement. Media and brand-use guidance is available in the Press Kit.

14. Availability, beta features & changes to the service

AI services change quickly. We may add, remove, rename, limit or modify tools, providers, models, presets, guardrails, prices, credit costs or integrations. We may perform maintenance or temporarily restrict a feature for security, provider, compliance, cost or reliability reasons.

Beta, preview, experimental or newly introduced features may be less reliable and may change or be discontinued without the same notice as a mature feature. We do not guarantee uninterrupted availability of any specific provider or model.

15. Suspension & termination

You may stop using SurfStats at any time and may use the available account controls to cancel subscriptions or request/delete account data as applicable. We may suspend, restrict or terminate access where reasonably necessary for non-payment, fraud, security risk, abuse, repeated policy violations, unlawful activity, material breach of these Terms, provider requirements or protection of users and the service.

Where practical and appropriate, we will try to give notice or an opportunity to correct a problem. Serious abuse, fraud, security threats or legal obligations may require immediate action. Termination does not erase payment obligations, accrued rights or provisions that by their nature should survive, including rights, disclaimers, liability, dispute and record-retention provisions.

16. Disclaimers

To the maximum extent permitted by applicable law, SurfStats Studio is provided on an "as is" and "as available" basis. We do not promise uninterrupted operation, that every generation will succeed, that every provider/model will remain available, or that Outputs will be accurate, unique, lawful for every intended use or suitable for a particular purpose.

Nothing in these Terms excludes warranties, remedies or consumer rights that cannot lawfully be excluded. SurfStats is a creative-production service and does not provide legal, tax, financial, medical or other regulated professional advice.

17. Limitation of liability

To the maximum extent permitted by law, SurfStats and its operators, officers, employees and service providers will not be liable for indirect, incidental, special, punitive or consequential losses, or for loss of profits, revenue, goodwill, business opportunity or data arising from use of the service, provider outages, Outputs, publishing decisions or unauthorized account use.

To the maximum extent permitted by law, SurfStats' aggregate liability for claims arising from the service will not exceed the amount you paid to SurfStats for the service giving rise to the claim during the 12 months immediately before the event giving rise to liability.

These limitations do not apply where applicable law prohibits them and do not exclude liability that cannot legally be limited, including liability arising from fraud, wilful misconduct or other non-excludable obligations.

18. Indemnity

To the extent permitted by law, if your unlawful Inputs, unauthorized use of another person's rights, intentional misuse of the service, or material breach of these Terms causes a third-party claim against SurfStats, you agree to indemnify and hold SurfStats harmless from reasonable losses, liabilities and costs resulting from that claim. This section does not require you to indemnify SurfStats for SurfStats' own unlawful conduct or obligations that cannot legally be shifted to you.

19. Governing law & disputes

Unless mandatory consumer or other applicable law requires otherwise, these Terms are governed by the laws of South Africa, without giving effect to conflict-of-law rules that would require another law to apply.

Before starting formal proceedings, please contact Support with enough information for us to investigate and try to resolve the matter. Nothing in this clause prevents either party from seeking urgent relief or using a consumer, regulatory or court process that applicable law makes available.

20. Changes to these Terms

We may update these Terms as SurfStats, providers, laws or commercial arrangements change. The "Last updated" date identifies the current public version. If a change is material, we may provide additional notice through the site, application, account email or another reasonable method. Continued use after revised Terms take effect constitutes acceptance where permitted by law; where separate consent is legally required, we will request it.