Get from problem to usable result faster.
Use this guide when you need help choosing the right workflow, recovering a failed generation, understanding credits, or setting up agency/client work.
What to include when asking for help
- The workflow you used, such as image, video, product ads, voiceover or interior design.
- Whether credits were deducted.
- The result you expected and what happened instead.
- Any error message, job ID or screenshot if available.
First-result help
Start with one outcome, create a draft, check the credit estimate, then generate one useful result before exploring every tool.
Failed generation
If a paid job fails and no usable output is created, support can check the job status, provider status and credit/refund eligibility.
Credits and billing
Credit costs vary by tool and provider. Always review the estimate before generating, especially for video and premium workflows.
Agency onboarding
Agencies should begin with brand kits, client workspaces, approvals, reusable assets and campaign exports.
Best recovery path
SurfStats support should help you understand what happened, whether credits were affected, and what the next best action is: retry, fallback, refund review, or a different workflow.
- Check whether the job produced a usable output.
- Check whether credits were deducted.
- Check whether the provider had a temporary issue.
- Choose retry, fallback, refund review or support escalation.
Need help with a result?
Send the workflow, credit impact and expected result so support can respond with the fastest recovery path.
Contact support