USING SURFSTATS LASERSTUDIO

Terms of Service.

Last updated 8 November 2026

These terms describe use of the LaserStudio website and related services provided by Surfstats Software cc, South Africa. Purchase-specific terms and the software licence supplied with your order also apply.

1. Using the website

Use the site lawfully and provide accurate information in enquiries and applications. Do not attempt unauthorised access, disrupt services, misuse another person's licence key or submit content you have no right to share. Forum participation is also subject to the forum's posted community rules. If these terms are not acceptable to you, do not use the services they cover.

2. Software and licence scope

LaserStudio is licensed, not sold. Your edition, permitted users, device limit, update entitlement and any restrictions are specified in your order and applicable software licence. A perpetual licence permits continued use of eligible versions; it does not promise unlimited future updates, hosted AI or lifetime online service availability. Suggested prices and feature allocations on this beta website are proposals until confirmed in an order. Existing licences retain their own entitlements.

Keep licence keys private. Device deactivation releases a server-side activation slot; it does not delete projects or necessarily invalidate a retained offline certificate immediately. You retain rights to your own project content. Website artwork, branding and software remain protected by their respective owners' rights. Third-party components retain their own licences.

3. Beta access

Beta software is unfinished and may contain errors or change between builds. Save backups and verify results. Access is by invitation and is limited to the period and device allowance stated in the invitation. The current programme offers 42 days from issuance on one device; after expiry, paid beta operations are restricted while Free project access remains available. The current beta does not enable physical laser execution.

Beta reward conditions are described on the beta application page and in the invitation. Submission does not guarantee acceptance, a complimentary licence or a positive review. Rewards depend on participation and the stated offer conditions, not favourable feedback.

4. Optional AI services and credits

AI credits are separate from desktop licences and third-party consumer AI subscriptions. This source release presents suggested pricing; credit purchasing, balances and hosted AI generation are not active. When enabled, the confirmed quote and purchase terms must state the action, credit charge, expiry and failure/refund treatment before you pay or generate. You are responsible for rights to inputs and for reviewing output accuracy and suitability. AI artwork is not guaranteed to be unique, rights-cleared or ready for machine use.

5. Orders, pricing, cancellations and refunds

No sale is completed merely by sending an enquiry. Before paying, review the final edition, price, currency, taxes, seller identity and order terms displayed at checkout. Where a merchant of record processes the sale, its transaction terms and refund process apply alongside rights that cannot lawfully be excluded. Contact Surfstats or the seller named on your receipt with an order reference for billing, cancellation or refund assistance. Do not send card details through the enquiry form.

Nothing here removes statutory consumer rights or imposes a blanket no-refunds rule. Any digital-content consent or withdrawal acknowledgement required for a particular sale must be obtained separately during that transaction. Do not rely on a proposed website offer as a completed purchase agreement.

6. Responsible design and machine use

Preview, tracing and generated output require independent review. Follow the manufacturer's operating instructions and verify controller compatibility, dimensions, origin, material and settings before using output with a physical machine. A design preview does not certify a safe or successful physical result.

7. Affiliates and resellers

Partner applications are expressions of interest. Commission, attribution, reseller pricing, territories, payments, branding permissions and support obligations require separate written approval. No partnership, agency, exclusivity or right to bind Surfstats arises solely from an enquiry. Affiliate promotion must disclose material connections and accurately describe the product.

8. Service changes and responsibility

Online services may be interrupted for maintenance, faults or circumstances outside reasonable control. We do not promise uninterrupted operation or a particular outcome from designs or AI outputs. To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from service use. These terms do not exclude liability or remedies that the law does not allow us to exclude.

We may restrict abusive or unlawful access. Material changes to these website terms will be published with an updated date; changes do not retroactively remove rights already granted under a paid licence or completed order. South African law applies subject to mandatory rights and protections applicable to you; no clause here removes a forum or remedy required by law.

9. Contact and privacy

For service, licence or order questions, contact Surfstats. Our Privacy Policy explains how submitted information and licensing requests are handled.