a) New Microsoft security patches.
This is now supported in version 2011. Upgrade to the latest version
2011 is free if you purchased a license within the last 365
days. You can purchase an upgrade at a reduced price if you
have purchased a license before. See
http://www.surfstats.com/upgrade.asp to request an
b) Internet Explorer setting
The program uses the Internet Explorer control. You can
reset IE to its default state. Go to the Windows Control
panel, click on Internet options and then on the advanced
tab. Click on the Reset button to set IE to its original
c) DEP problem.
Try the following:
Go to Settings - Control Panel - System - Advanced tab -
click Settings button (under Performance) - Data Execution
Select the 2nd option (Turn on DEP for all programs...) and
in the exception list add
a) surffox8400.exe (located in c:\Program Files\SurfStats<Version>)
if you are using SurfStats Website Analytics V8.4 or
b) surffoxlive3400.exe (located in c:\Program Files\SurfStatsLive<Version>)
if you are using SurfStatsLive 3.4 or later.
Request the report again. You must add surfschedrun.exe
to the DEP list as well if you use the scheduler.
http://www.surfstats.com/dep.asp for more details